Last updated: June 29, 2025
At Tolame, we understand that plans can change. Our Cancellation Policy is designed to provide clarity and flexibility, while ensuring a fair process for all parties.
1. Order Cancellation Requests
If you would like to cancel an order, please contact us as soon as possible at: support@tolame.com
We will make every effort to process your cancellation request before the order is dispatched. If successful:
- The order will be canceled
- A full refund will be issued to your original payment method
Please note: Once the order has been shipped, it can no longer be canceled. In that case, please refer to our Return & Refund Policy for further instructions.
2. Change of Mind
If you change your mind after placing an order and the order has already been shipped:
- We will be unable to cancel the shipment
- However, you may return the item once received under our standard return process (conditions apply)
3. Incomplete or Inaccurate Order Information
It is the customer’s responsibility to provide accurate and complete information at checkout (including shipping address, email, and payment details).
If:
- The information is incorrect or incomplete, and
- The order has not yet shipped
We may contact you to resolve the issue or cancel the order.
If cancellation is necessary:
- You will receive a full refund
- No additional charges will apply
4. Non-Cancellable Scenarios
Tolame reserves the right to decline cancellation requests in the following situations:
- The item has already been shipped
- The product was sold as final sale or non-returnable (clearly stated at checkout)
- Repeated or excessive cancellation requests that may indicate abuse
5. How to Contact Us
For cancellation requests or questions related to your order, reach out to our customer service team:
Email: support@tolame.com
We’re here to help and will do our best to accommodate your request whenever possible.