Last updated: June 29,2025
At Tolame, we are committed to delivering your order quickly, safely, and affordably. Please review our shipping policy below for full details on processing times, delivery expectations, and tracking.
1. Processing Time
- All orders are processed within 1–3 business days (Monday to Saturday).
- Orders placed after 5:00 PM (PST) will be processed the next business day.
- We do not process or ship orders on U.S. national holidays.
- You will receive a confirmation email once your order has been processed and prepared for shipment.
2. Shipping Time
- All orders are shipped from our warehouse in the United States.
- Estimated delivery time for standard domestic shipping is 3–7 business days after processing.
- We use reliable shipping partners, and tracking information will be provided upon dispatch.
Total time to receive your order:
Processing time (1–3 days) + Shipping time (3–7 days) = Estimated 4–10 business days
3. Shipping Fees
- We charge a flat rate shipping fee of $5.75 USD for all orders within the United States.
- Whether you purchase one item or multiple items, the shipping fee remains the same.
- There are no hidden fees or handling charges.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order using the link provided in the email or contact us if you need assistance.
5. Order Changes & Cancellations
- If you wish to change or cancel an order, please contact us as soon as possible at: support@tolame.com
- We will make every effort to accommodate your request before the order is shipped.
- Once your order has shipped, we are unable to cancel or make changes.
6. International Shipping
- Currently, we only ship to addresses within the United States.
- We do not support international shipping at this time but hope to expand our services in the future.
7. Shipping Issues or Delays
- While we work with reliable carriers, Tolame is not responsible for delays caused by external factors (e.g., weather, carrier disruptions).
- If your package is delayed, lost, or arrives damaged, please contact us at support@tolame.com and we will assist you promptly.
8. Customer Support
If you have any questions about our shipping policy, feel free to reach out.
Email: support@tolame.com