Last updated: June 29, 2025
At Tolame, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe. By using our website https://tolame.com, you consent to the practices described in this policy.
1. Information We Collect
We collect information from you when you:
- Visit or browse our website
- Place an order
- Contact our customer service
The information we may collect includes:
- Personal Information: Full name, shipping address, billing address, email address, phone number.
- Payment Information: Credit/debit card details, billing information (processed securely via a third-party provider).
- Order Details: Purchase history, product preferences, order tracking data.
- Technical Data: IP address, browser type, device type, referring URL, and website usage behavior (via cookies).
2. How We Use Your Information
We use the information collected for the following purposes:
- To fulfill and deliver your orders
- To provide customer support and respond to inquiries
- To improve our website, products, and services
- To send order confirmations and service-related communications
- For legal compliance and fraud prevention
- With your consent, to send promotional emails or product updates (you can opt out anytime)
We do not sell or rent your personal information to third parties. Information may be shared only with service providers or partners involved in order processing, payment handling, or legal compliance.
3. Data Security
We take your data security seriously and apply appropriate technical and organizational measures, including:
- SSL encryption for secure data transmission
- PCI-compliant payment gateways (no credit card info stored on our servers)
- Firewalls and restricted access to personal data
4. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality and analyze website traffic.
Cookies help us:
- Remember your preferences
- Improve loading speed and site performance
- Collect anonymous usage statistics (e.g., pages visited)
You can disable cookies via your browser settings, but doing so may limit some website features.
5. Your Data Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to certain uses (such as marketing)
- Withdraw consent at any time
To exercise any of these rights, contact us at support@tolame.com.
6. Third-Party Services
We may use trusted third-party providers (e.g., payment processors, shipping services) to support operations. These parties are only permitted to use your information as necessary to provide their services and must comply with applicable privacy regulations.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All changes will be posted on this page, and the “Last updated” date will be revised accordingly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: support@tolame.com