Tolame is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it. By using our website, you consent to the practices described below.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, phone number
- Payment Information: Credit/debit card details, billing address (processed securely via our payment providers)
- Shipping Information: Shipping address and contact information
- Demographic Information: Age, gender, preferences (if voluntarily provided)
- Technical Data: IP address, browser type, device type, and website usage data collected via cookies
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about order status and delivery updates
- Send you promotional emails or offers (if you have opted in)
- Improve website functionality and customer experience
- Comply with legal obligations and prevent fraud
3. Data Security
We implement a variety of security measures to protect your personal information, including:
- Encryption: Secure transmission using SSL/TLS protocols
- Secure Servers: Data stored on protected servers with firewall and access controls
- Access Restriction: Only authorized personnel with a legitimate business need may access your data
- Regular Monitoring: We conduct regular security checks and audits
4. Sharing of Personal Information
Tolame does not sell or rent your personal information to third parties for marketing purposes.
We may share your data only with:
- Trusted service providers who support order processing, shipping, payment processing, and other operational needs
- These third parties are contractually obligated to protect your information and use it solely for the services they provide
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and performance
- Personalize your shopping experience
You may choose to disable cookies through your browser settings. However, disabling cookies may affect some website functionality.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Opt-out of promotional communications
- Request deletion of your personal data from our systems (subject to legal and transactional requirements)
To exercise any of these rights, please contact us at [email protected].
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via:
- A notice posted on our website
- Email (if applicable)
We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: [email protected]