At Tolame, we are committed to providing a reliable and transparent shipping experience. This policy outlines our standard shipping practices within the United States.
Processing Time
- All orders are processed within 1–2 business days after payment is successfully verified.
- Processing includes order confirmation, item selection, packaging, and preparation for shipment.
Shipping Time
- Once processed, orders are shipped within 3–7 business days.
- Business days are defined as Monday to Saturday, excluding public holidays.
- Orders placed after 5:00 PM Pacific Standard Time (PST) will be processed the next business day.
Shipping Method and Rates
- Standard Shipping Fee: $4.00 (flat rate for all order).
- Shipping carrier and tracking details will be provided once the order is dispatched.
Shipping Destinations
- We currently only ship within the United States.
- International shipping is not available at this time.
Delivery Delays
Although we aim to deliver your order on time, shipping delays may occur due to:
- Severe weather conditions
- Unforeseen logistical or supply chain disruptions
- High order volume during peak seasons
Customers will be notified promptly in the event of significant delays.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address, including ZIP code and valid contact details. Tolame is not liable for:
- Delays caused by incorrect or incomplete addresses
- Additional shipping charges resulting from re-routing or returned packages
Lost or Damaged Packages
- If a package is lost in transit, we will make every effort to locate it.
- If the package cannot be located, we will issue a replacement at no additional cost.
- If your order arrives damaged, please contact us within 48 hours of delivery to request a replacement or refund.
Emergency Situations
In the event of emergencies (e.g., natural disasters, major disruptions), shipping operations may be temporarily suspended. If this occurs, customers will be notified of order status and potential delays.
Contact Us
If you have any questions regarding this Shipping Policy, please contact our support team:
Email: [email protected]